Shipping

FREE SHIPPING

ON ORDERS OVER $99

USE CODE: SHIP

FREE FREIGHT

ON EQUIPMENT ORDERS OVER $2500

NO CODE NECESSARY

Shipping Information

We understand that you need your grooming supplies to keep your business running. That’s why we’re getting your equipment, clippers, grooming tools, and supplies to you, FASTER!

Below are some of the frequently asked questions on our shipping.

System Improvements In Process! From 10/31-11/6 there may be up to a 2-day delay in shipping. Please place urgent orders before 11am MST on 10/31 to prevent any delays. Expedited shipping will be temporarily unavailable after this time. Thank you for your business and we look forward to better serving you.

How do I get free shipping?

1. Purchase $99 or more of qualifying merchandise. This includes shampoos and dryers. - Coupon Code: SHIP Orders ship via UPS - Qualified orders sent within the contiguous United States (which excludes Alaska and Hawaii) - Choose UPS Ground as the shipping method at checkout. 2. Purchase $2,500 or more of qualifying equipment. Qualified orders sent within the contiguous United States (which excludes Alaska and Hawaii). No coupon code required.

What is a qualified order?

Qualified orders are any orders shipped, via UPS, within the contiguous USA (which excludes Alaska and Hawaii) and do not contain overweight or oversized items. Items that are excluded due to size or weight include gates, pet doors, plastic and wire cages, grooming tables, tubs, carts and stools. Orders shipped outside the contiguous United States and/or orders containing motor freight items, sharpening and repair items and drop ship items are also excluded from flat rate and free shipping.

How are shipping costs calculated?

Our shipping rates are figured the same way as UPS, including surcharges. UPS rates are based on the weight, the size, and the destination of the package. Large items may incur higher shipping rates due to their dimensions. Heavy items may incur higher shipping rates due to their weight. - Shipping cost is calculated on the checkout page, choose required delivery method to view shipping cost for the order. - IF YOU ASK FOR YOUR ORDER TO BE SHIPPED BY AIR, (3-Day, 2-Day, or Next Day) For priority shipping, (Next Day, 2- Day, or 3-day Air) we must receive your order by 1:00 P.M. Mountain Standard Time or it will not be shipped until the following business day.

When will I get my order?

Most in stock items are shipped by ground within one business day after we receive it. We use UPS to ship most packages. Except for holiday periods, like Christmas, you should have your in stock items within five to six business days. If you need your items faster, be sure to choose a shipping method other than UPS ground. When calculating shipping days remember our carriers do not deliver on Saturday or Sunday, so for example, if you order 2-Day delivery by 1:00 MST on Thursday you will get your package on Monday.

Where is the rest of my order?

In order to get items to you faster we have multiple warehouses which means you could receive multiple shipments. When a shipment it completed you will receive a receipt for the items that have been shipped, the remaining items if in stock are being fulfilled by another warehouse. We try to ship all orders placed before 1PM Arizona time that day.

What are your shipping terms?

Flat Rate Shipping Ryan’s offers $5.89 flat rate shipping on all qualified orders with a merchandise total of $150 or more shipping via UPS Ground within the contiguous United States (which excludes Alaska and Hawaii). Other exclusions apply. Free Shipping Ryan’s will pay all ground shipping costs on qualified orders with a merchandise total of $550 or more shipping via UPS within the contiguous United States (which excludes Alaska and Hawaii). Other exclusions apply Same Day Shipping Orders that are placed by 1:00pm AZ MST will ship the same day. Orders placed on Saturday and Sunday will ship the following Monday. This excludes truck/freight shipments, USPS shipments and drop shipments. In stock items only. Within the contiguous United States (which excludes Alaska and Hawaii) Only.

How do you know which items are excluded from free freight?

Items that are excluded from free freight are indicated on our website by text saying so. Freight costs will for these items will need to be paid regardless of your order total. Orders shipped outside the contiguous United States (Alaska and Hawaii), including APO and FPO addresses are also excluded from free freight.

What are your motor freight terms?

All motor freight items are marked saying so. If your order contains a Truck Ship item, the entire order will be shipped by motor freight. Please allow 2-3 weeks for motor freight shipments. Motor freight items are excluded from free freight. Exclusions: The following items are excluded from flat rate and free shipping: - Gates - Pet doors - Plastic and wire cages - Sheepskin Rolls 60 x 216” (PB516000 & PB506000) - Grooming tables - Tubs - Carts and stools - Motor freight items - Drop ship items - Oversized items - Mason Jar Food Storage - Kibble Keeper - Some larger and oversized beds - Free items - Sharpening and repair If you have questions about whether or not an item is excluded from free freight, please call (800)525-7387.

Why can’t all items be shipped by air?

Some of the items we sell are classified by the federal government as ORM-D. These are chemicals, such as, blade cleaners or coolants that contain flammable material. All ORM-D items are restricted from air shipments.

Can freight delivery drivers help me bring items into my home?

Unfortunately, freight delivery drivers are not able to enter inside a residence for delivery. They are permitted to enter and deliver items into a business.

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