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Welcome to our Frequently Asked Questions (FAQ) Page

Have questions? You’re in the right place! Our FAQ page is designed to provide quick and comprehensive answers to the most common queries you may have. We understand that clear information is crucial, and this page is your go-to resource for finding answers to anything related to our products, services, policies, and more.

Explore the FAQ categories to navigate through specific topics effortlessly. Whether you’re curious about our shipping process, return policy, product details, or any other aspect of our business, we’ve compiled the most frequently asked questions to make your experience with us seamless and straightforward.

If you don’t find the answers you’re looking for, feel free to reach out to our dedicated customer support team. We’re here to assist you and ensure you have all the information you need to make informed decisions.

Checkout, Pricing & Returns

What is your return policy?
Do you offer financing?
Where do I enter the coupon code?
I placed my order, but the money hasn't come out of my account yet?
Do You Price Match?


Do you ship to outside the USA?
Do you ship to my country?
Where is the rest of my order?
What do I do if my order has shipped and my business is closed or unable to accept deliveries?


Why am I being charged a Sales Tax?

Retail Store

What are your hours?
Can I bring my pet into the showroom?
Do you have a grooming facility?
Can you recommend a groomer for me to use?

Pick-Up Orders

I choose the pick up option, what does that mean?
When will my pick up order be ready?


What are backorders?


How do I become a customer?
What is your resale policy?
Do you offer samples of shampoos, conditioners or other products you sell?