Welcome to our Frequently Asked Questions (FAQ) Page

Please visit our Returns & Refunds page to view our return policy (updated December 2021).

Yes. We've partnered with AFFIRM to offer consumer lines of credit at great rates. Click here to learn more

The coupon code (Discount Code) is entered on the shopping cart page. See image below: where to enter coupon codes

It may take up to a day for us to process your order. We do not take payment until your order has been pulled to ensure you are not charged for items that may be out of stock.

We strive to make sure that we are offering the best products at competitive prices. Occasionally another company will have the exact same product at a lower price.  When this occurs we are happy to match that price.  However, some restrictions apply:

If you have an item you would like price matched please call 800-525-7387 or email [email protected].  Please include all pertinent product and competitive price information.

• The product in question must be identical (color, model, size, manufacturer,etc) to the item available at Ryan’s Pet Supplies.
• The product must be offered by a US company. We will not price match with companies based out of the US.
• Due to market volatility we regret that we can’t price match Amazon, Chewy, or Ebay.
• Price match is not combinable with other promotions or free gift offers.
• Price match does not include applicable taxes or shipping.

There are several reasons payment might fail, but it’s very possible that you have a new security service on your debit or credit card that is not currently activated, called 3DS, or 3D Secure.

3D Secure is a security protocol that adds an extra layer of authentication for online card payments to verify the cardholder's identity and prevent fraud. It involves three "domains" (the merchant's bank, the card issuer's bank, and the card scheme's infrastructure) to validate a transaction, often by requiring the user to enter a one-time password, a code from a banking app, or use biometrics to complete the purchase.

This new protocol is very popular in Europe and is making its way to the US.

If you have 3DS on your credit or debit card and it has not been activated, it needs to be activated. Contact the issuing financial institution and let them know that you believe your card is secured with 3DS, or 3D Secure, and that it needs to be activated. Your financial institution should then walk you through the process.

Unless otherwise noted, items are subject to sales tax in AR, AZ, CA, CO, CT, GA, HI, IA, ID, IL, IN, KY, LA, MA, MD, MI, MN, MS, MO, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, TN, TX, UT, VA, VT, WA, WV, WI and WY. In states imposing sales/use taxes, your purchase is not exempt from taxation solely because it was made online. Keep in mind that many states require consumers to file a sales/use tax return each year to report all of their taxable purchases that were not taxed. You can learn more about filing these returns from your taxing authority. If you have additional questions or have tax exemption please email [email protected].

The 'Pick Up' option means that you are in the Phoenix Metro area and you would like to pick your order up at the Ryan's Pet Supplies Showroom.

A customer service member will call you when your order is ready to be picked up.

Due to our upcoming Warehouse move, items may have to be transferred from one warehouse to another which will take additional time and pick-up orders will be delayed.

In cases where items cannot be transferred, we may have to ship the order instead.

Pick-up orders will generally be ready on the next business day after the order was placed. If there are any further delays, we will contact you via the phone number provided with your order.

All pickups over $500 must show ID and Credit Card used.

Pick-up orders will be billed to your credit card when the order is placed.

Pick-up orders will be held for 10 business days. If your order is not picked up within 10 business days your order will be cancelled and the full amount of your order will be refunded to the card.